Psychiatric Emergencies

Psychiatric Emergency Services and Hotline

This service provides the public with 24/7 access to crisis staff. Crisis staff responds over the phone or through a contracted answering service. Crisis staff may be called to complete crisis assessments, most often in the Emergency Room at Marshall and Barton Hospitals after the individual is medically cleared by the hospital. A Mental Health Assessment is conducted with input from emergency staff, family members and/or close friends when the client agrees, and if available, to ascertain the best least restrictive level of care that is appropriate for the individual. Services can range from referrals to community resources, support, problem solving and crisis management.

Please call (530) 622-3345 on the West Slope and (530) 544-2219 in South Lake Tahoe. 

Psychiatric Emergency Response Team (PERT)

The PERT team is a partnership between El Dorado County Behavioral Health and El Dorado County Sheriff’s Office on the West Slope of the County. The PERT team consists of an El Dorado County Mental Health Clinician and an El Dorado County Sheriff Deputy. PERT meets the individual where they are at within the County jurisdiction. PERT provides emergency assessment, intervention and referral to individuals experiencing a mental health crisis. PERT services are intended to stabilize and resource a crisis in the field to reduce unnecessary incarceration or hospitalization.

When the West Slope dispatch center receives a call from either 911 or non-emergency lines, and identifies the caller has a mental health-related need, the call is referred to PERT.  This could be people making suicidal statements or threats, displaying concerning behavior, making a suicide attempt in progress, concerned parties calling on behalf of someone, etc. where mental illness is reported or suspected as a contributing factor.

In the event non-PERT deputies arrive at a call that was not identified as a mental health-related need and later identify a mental health-related need, the deputy on scene will contact dispatch and request PERT assistance.

To request PERT assistance, call 911 or (530) 621-5655 (530) 621-6600.  Be sure to have the name, date of birth, address and summary of concern ready to provide to the dispatcher. The dispatcher will also ask your name, relation to the individual you are calling on behalf of and your call back number. Be sure to ask for PERT to respond. If PERT is not available, request a CIT-trained deputy.

Psychiatric Health Facility

The Telecare El Dorado County Psychiatric Health Facility (PHF) is a 24-hour, 7-day a week community-based locked intensive inpatient psychiatric treatment program for people 18 years and older experiencing an acute mental health crisis. The program is designed to stabilize the current crisis and assist the client’s return to a less restrictive setting. This recovery-oriented treatment program provides a safe and secure environment to pursue wellness and recovery. Treatment is guided by recovery principles and tailored to the needs of each client, and may include individual and/or group therapy, skills development, education activities, occupational therapy, family therapy, recreational and exercise programs.

Clients are referred to the PHF from a hospital Emergency Room setting after being medically cleared for services and meeting the Welfare and Institution Code §5150 requirements. 

The Psychiatric Health Facility is located at: 
935-B Spring Street 
Placerville, CA 95667 
(530) 621-6210 

For additional information, please visit Telecare Corporation's web page.